TNO System Data Protection Policy

1. Purpose and Scope

TNO System is committed to protecting its customers' privacy and personal data. This PDPA policy outlines how TNO System collects, uses, discloses, and protects personal data in compliance with the Personal Data Protection Act (PDPA) and other applicable data protection laws. This policy applies to all personal data collected and processed by TNO System in connection with its Software-as-a-Service (SaaS) offerings.

Consent

TNO System will obtain valid consent from customers before collecting and processing their data. By using TNO System's services, customers are deemed to have consented to collecting, using, and processing their data under this policy. Customers can withdraw their consent anytime by contacting the TNO System, although this may affect their ability to use certain services.

2. What Information Do We Collect?

As TNO System, we gather information about you and any other parties whose information you provide to us when you:

Register for our websites, applications, or services (including free trials), which may include details such as your name (including business name), address, occupation, email address, website address, telephone and fax numbers. We may also request additional information about your business and industry.
Seek assistance from our helpdesk for troubleshooting purposes, which may involve collecting device usage and error data.
Log into secure areas of our website, such as the customer portal, which requires storing cookies on your computer.
Fill out online forms (including call-back requests), participate in surveys, enter contests, download white papers, or engage in interactive areas on our website, application, or service.
Interact with us through social media.
Provide contact details when registering for or accessing our websites, applications, or services or updating such information.
Attend seminars, demonstrations, or other events the TNO System organizes.
Contact us offline through telephone, fax, SMS, email, or post.
We will collect this information to the extent permitted by applicable legislation.

3. How Do We Use Your Information?

As TNO System, we use your personal information in the following ways to enhance your customer experience:

Providing our products and services, including website maintenance, order fulfillment (generating invoices), updates, security, troubleshooting, and communication such as support and training. This may also involve sharing data to provide the requested services or complete transactions.
Analyzing, improving, and developing our products and services.
Personalizing our products and services for you.
Advertising and marketing our products and services to you, including sending promotional communications, updates, and relevant offers. If you do not wish to receive marketing communications, you can opt out by clicking the provided link or replying to the email with 'Unsubscribe' in the subject line.

4. Will Your Information Be Shared With Anyone?

We have implemented robust safeguards to protect your personal information from unauthorized access, misuse, disclosure, copying, alteration, accidental loss, theft, destruction, or damage. We ensure your personal information is not disclosed, shared, transferred, sold, or rented to any third party. It is only accessed by authorized TNO System Pte. Ltd. employees who require the information for their work duties. We do not maintain duplicate copies of your data in different systems, and we do not display or make it publicly available through online directories or customer lists. Sometimes, we engage vendors to provide limited services like mail processing, website hosting, or other associated services. These vendors can only access the personal information necessary to deliver the service. They are bound by confidentiality agreements to use the information solely per our instructions and policies. The personal information we collect is essential to provide the services outlined in this Privacy Notice. If you need to request access to, update, or delete your personal information, please refer to Section 5 below.

5. Do We Use Cookies and Other Tracking Technologies?

TNO System utilizes cookies and similar technologies to store data our web server can recall. Cookies are small text files automatically placed on your device that store and honor your preferences, settings, and other legitimate purposes. Our cookies may also collect behavioral data of the device you use to interact with our websites, such as advertisements clicked or viewed, sites and content areas visited, date and time of activities, and web searches to locate and navigate our site. When you visit our website, other information is automatically collected, including your IP address, operating system, browser type, referring website address, and site activity. Suppose you access our sites from a mobile device. In that case, we may also collect information about the type of mobile device, mobile operating system, type of browser, device's unique ID, and preferred language. When combined with or linked to other personal information, we treat this information as personal information. Otherwise, it is used only in aggregate.

6. How Do We Handle Your Information With A Third-Party Platform?

We may share your information with third-party platforms (such as LinkedIn, Facebook, Google, and Twitter) when you respond to our communications posted on those platforms. This information may be used to serve targeted advertising or content to you on the relevant third-party platform based on your profile and interests. The third-party platform provider will use your information to identify your account and deliver advertisements. You have control over the advertisements you receive through privacy settings on the relevant provider's platform, and you can refer to the third party's help/support center for more information.

7. Is Your Information Transferred Internationally?

Overseas transfer of personal information

Per privacy and data protection laws, disclosure of personal information is governed by the relevant laws of your jurisdiction, which may vary by country. Our website, applications, and services may be hosted in different countries, meaning the information you submit through them may be transferred outside your country of residence. Similarly, sending us an email may be stored on our email servers in a country different from your location. We may also use service providers outside your country of residence to assist us in providing our website, applications, and services, such as payment providers or advertising partners. This may involve transferring your information to service providers outside your country of residence. We take appropriate measures and controls to protect your information under applicable data protection laws and regulations when it is transferred outside your country of residence by our service providers and hosting providers.

8. How Long Do We Keep Your Information?

We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Personal data will be stored securely, with appropriate technical and organizational measures to protect against unauthorized access, loss, or theft.

9. How Do We Keep Your Information Safe?

We are committed to complying with all applicable laws and regulations relating to data protection, including the PDPA Policy by PDPC Singapore. We will regularly review and update its data protection policies and procedures to ensure compliance with changing legal requirements and best practices. Any violations of this PDPA policy or related data protection policies may result in disciplinary action, including termination of employment or business relationship.

10. What Are Your Privacy Rights?

You have the right to access, rectify, delete, and restrict the processing of your data and the right to data portability by applicable laws. You can also exercise these rights by contacting TNO System using the contact information provided in this policy. We will respond to such requests as soon as possible, subject to legal and contractual requirements.

11. Do We Make Updates To This Policy?

TNO System reserves the right to update or modify this PDPA policy at any time, without prior notice, to reflect changes in its business practices or legal obligations. Therefore, customers are encouraged to review this policy periodically to stay informed about how TNO System handles personal data.

12. How Can You Contact Us About This Policy?

If you have any questions about how we handle your information, our Privacy Policy, your rights under local law, updating your records, obtaining a copy of your information, or making a complaint about any aspect of our collection, access, use, or storage of personal information, please email us at support@globe3.com

We will promptly consider your complaint and contact you to resolve the matter.
We may request additional information during the resolution process and inform you how we plan to address your complaint and the expected timeframe.
We may also need to involve or consult with other parties to investigate and address your complaint, and we will maintain records of your complaint and any resolution.